Customer Support Policy Customer Care It is our mission at Budget Print Plus to create satisfied and loyal customers. We work hard to understand our clients' needs and provide a level of service that exceeds their expectations. • Phone Line – Support 1300 79 70 72 • Email – Support [email protected] • CONTACT US! • Whether you are having a problem with something you bought from us, or just have some questions, we are always happy to help. Whenever you have a question, just head over to [email protected] to get in touch with our team. • We do our best to get back to you as soon as possible and offer email service Monday-Friday. You should receive a response: (a) within two business days and (b) three business days for if you have a warranty claim. We also schedule phone support sessions as needed. Start a support case with us, and if we cannot resolve it quickly via email, we’ll be happy to talk to you. • SPECIAL ORDERING REQUIREMENTS • If you are unable to place an order directly on the website, need to use a purchase order, or have any other requirements, please get in touch with us so we can help you. • ORDER CHANGES AND CANCELLATIONS • Contact us as soon as possible if you need to change or cancel your order. Smaller orders will often ship the next day, so it may not be possible for us to change them. Items with longer lead times can often be edited if necessary; please try to ensure your order is as accurate as possible when submitting it. • SHIPPING INFORMATION • Please see our shipping policy page for complete details.