Budget Print Plus is proud of the outstanding quality and craftsmanship of our products, and provides 100% Satisfaction Guarantee against any manufacturing defects; where it can be demonstrated unequivocally that our quality control systems have failed.
Refunds and cancellation of order is generally not provided except for cases of process or product malfunction (i.e., workmanship defect, product arrives damaged). These are outlined in the Corrective Procedure in this Policy.
Budget Print Plus is not responsible for customer-generated mistakes, errors or defects including:
Typos, grammar, unfinished text, or other text errors
Poor image quality derived from low-resolution images
Dark images that appear dark on screen (Budget Print Plus does not lighten your images to match what you see on a backlit display)
Design issues, including book format, organization, style, color, and page layout
Any other creative choices you have made using your own or our online programs
Order quantity or other ordering errors
Any damage caused by freight handlers.
Prior to finalising order
Please be sure to preview your order carefully before placing your order. Images and text will be printeds they appear in the Preview. We do not proofread for or correct; any such customer generated mistakes.
Once you have placed something in the shopping cart; Budget Print Plus will not proceed with production for approximately one hour from the time the order is placed online. This means users can cancel orders by sending an email to the support email with specific instructions, not to proceed. This also applies to orders that require minor amendments and corrections.
Past one hour, please understand that Budget Print Plus cannot provide refunds, cancel orders or correct and/or amend the original order - except for the cases expressly described in this return policy – ref Corrective Procedure below. Budget Print Plus cannot otherwise accept returns.
If your order arrives damaged or with a manufacturing defect, contact us at Budget Print Plus within 14 days of receipt; clearly outlining the problem with your order. We will then conduct an investigation into the production processes to determine whether there has been a manufacturing defect.
Depending on the findings of any investigation, Budget Print Plus may choose to resupply the goods; in instances where it can be demonstrated unequivocally that the following quality controls have failed:
Operator error in pre-press areas leading to incorrect supply of goods. These could include (but not limited to) any of the following:
Incorrect colour matching (within acceptable industry standards)
Use of Incorrect artwork
Proof not signed or approved onscreen by client
Operator error on machinery, causing failure to match the specification and proof that has been signed off by client.
In all cases, Budget Print Plus reserves the right to alter material supply specifications where it is necessary due to external factors such as paper and ink supply shortage. Budget Print Plus also reserves the right to make minor adjustments to final product specifications if no alternative can be found due to manufacturing challenges.
In most cases, this would involve adjustments within a few millimetres and would be deemed necessary for the production of the job.
If the investigation determines that Budget Print Plus is at fault; one of the two options will be considered:
Return of all material and resupply at the original specifications at no cost to the client; or/p>
Goods to be retained by the client; and agreement reached on a reduced price based on the perceived “severity” of the fault. Generally speaking, any discount would not be more than 50% of the original invoice price. Budget Print Plus reserves the right to determine the final discount offer; taking into consideration material supply etc.
Note: As part of an agreed arrangement, if a client chooses to make further artwork changes upon the decision to resupply, this will be considered as a CORRECTIVE REPRINT and will incur charges of up to 50% of the original invoice price; with Budget Print Plus reserving the right to set the charges based on the amount of work required.
This may include (but not limited to) the amount of artwork time spent in making changes. Unless a specific reason for the error has been determined as part of the investigation, under no circumstances should the original specifications to the job change (eg size, stock etc). Any other changes to specification (eg stock changes) the cost difference will be borne by the client.
Budget Print Plus Refund & Exchange Policy 2015